T-Guard Refund Policy

Purpose of This Policy

This Refund Policy defines how refund requests are reviewed for the digital service known as T-Guard.

Operator

The service is operated by the DAO “TriAngels” platform operator.

DAO “TriAngels” is a decentralized platform and ecosystem operator. Until a dedicated legal wrapper, registered company, foundation, DAO LLC, individual entrepreneur, or another operating entity is formally designated, all references to the “Operator” mean the authorized platform operator responsible for providing T-Guard access through the official TriAngels ecosystem interfaces.

The Operator may later update this document to specify a dedicated legal entity or registered structure responsible for contracting, payments, support, compliance, data protection, refunds, and service delivery.

Related Documents

This Policy applies together with the T-Guard Terms of Purchase, Service Delivery and Access Activation Policy, Privacy Policy, Personal Data Processing Consent, and additional terms shown in the user account or purchase page.

General Refund Principle

Refund requests are reviewed individually. If access was activated for the user account email, and the user was provided with a technical opportunity to connect, access instructions, and support channels, the service is considered provided in the access activation part. In such case, a refund is not automatic and may be limited.

Cases Where a Refund May Be Considered

• access was not activated due to a service-side technical issue;
• the user accidentally made a duplicate payment and did not intend to extend the access period;
• the service objectively could not be provided due to service-side technical or operational reasons;
• the user contacted support immediately after payment and before activation;
• another exceptional case approved by the Operator.

Cases Where a Refund Is Usually Not Provided

• access was activated for the user account email;
• the user was given a technical opportunity to connect;
• access instructions and support channels were available;
• the issue was caused by the user not following instructions, using incorrect email, logging in with another account, or not installing required software;
• device, operating system, provider, local network, or regional conditions prevented connection;
• the user violated the Terms or used the service for unlawful, abusive, harmful, or prohibited activities.

Incorrect Email

Incorrect or inconsistent email use does not automatically create a right to a refund. Support may review the case and assist with correction or access transfer where technically and operationally possible.

Connection Problems

If the user paid for T-Guard but cannot connect, the user must first contact support. Such issues do not automatically mean that the service was not provided.

Temporary Service Unavailability

Temporary unavailability due to maintenance, updates, network failures, provider actions, external restrictions, security incidents, third-party actions, or force majeure does not automatically create a right to a refund.

How to Request a Refund

The user should contact support and provide user account email, payment date and time, payment method, amount, currency, order ID or payment ID if available, screenshot of payment confirmation or account status, reason for the request, device and operating system details if relevant, and actions already taken.

Review Period

Refund requests are reviewed within a reasonable time after the Operator receives the necessary information. The target review period for monetary refund requests is up to 10 calendar days from the date the complete request and verification data are received, unless another period applies under mandatory law, payment provider rules, or specific platform terms.

Possible Decisions

The Operator may activate access, correct email, refer the case for manual review, extend the access period, provide additional support, approve a full or partial refund, reject the request with an explanation, or offer another reasonable solution.

Refund Method, Fees and Network Costs

If approved, a refund will be processed through a method technically and operationally available to the Operator. Third-party fees, network costs, payment gateway fees, blockchain fees, exchange fees, or bank charges may be non-refundable where permitted by applicable rules.

Chargebacks and External Payment Disputes

The user must first contact support and provide the Operator with a reasonable opportunity to check payment, email, access status, activation record, and technical cause of the issue. If a payment dispute or chargeback is initiated after activation, the Operator may provide evidence confirming acceptance, payment, activation, access period, instructions, support availability, communications, and technical logs.

No Automatic Refund After Access Activation

Because T-Guard is a digital access service, a refund is not automatic after access activation. Connection difficulties after activation are handled first through support and issue resolution.

Bad-Faith or Abusive Requests

The Operator may reject requests showing signs of bad-faith, abusive, fraudulent, or misleading behavior, including attempts to keep access and receive a refund, false non-delivery claims, intentional incorrect data, or abuse of refund or chargeback procedures.

Language

The English version of this document is the official and controlling version.

Any translation into Russian or another language is provided for convenience only.

In case of any discrepancy between the English version and any translation, the English version shall prevail, unless otherwise required by applicable law.

Contact

For refund questions, contact the sponsor line, Telegram support channels where available, or triangels.work@gmail.com.